Terms of Service
Last updated: October 26, 2026
General Terms
Clients agree to pay for the services provided by the Registry Agent, as selected by the client, at the established rates listed by the Government of Alberta.
Services are paid for in advance using credit or debit card by the client. Upon completing the payment transaction, the client will be notified via email that the order will be processed by the selected Registry Agent. The Registry Agent will respond to the client within two business day to confirm the transaction and method of delivery or identify whether there are issues with the transaction that require resolution prior to completion.
Delivery Policy
Clients may either pick up the order in person or select an alternative delivery option such as courier or mail depending upon availability. If the option selected by the client is in person, it is incumbent upon the client to pick up the order within 7 working days. If the client selects an alternative delivery option such as courier or mail, the standard delivery applies in accordance with the policy of the shipping provider. Courier or mail delivery is only available for Alberta addresses.
The delivery arrangement is between the Registry Agent and the client. The provision of courier services is separate from your vehicle registration renewal. It is not governed by Service Alberta and is considered a separate arrangement agreement solely between the client and the Registry Agent.
Registry Connect Co-op cannot guarantee delivery time regardless of your chosen delivery method.
Registry Connect Co-op Payment Card Policy
The vehicle registration renewal service offered by Registry Connect Co-op requires the client to provide Registry Connect Co-op with valid credit or debit card information, which Registry Connect Co-op will use to complete the vehicle registration renewal in the future. Registry Connect Co-op works with Stripe, a trusted provider of payment card transaction services, to help ensure your current payment card information is securely stored and used safely.
By providing Registry Connect Co-op with your payment card information, you agree to the following:
You consent to your payment card information being held by Registry Connect Co-op and used to purchase services you request from Registry Connect Co-op from time to time or for payments as scheduled by you.
You understand that you will be asked to provide your complete payment card information, including the CVV number. You may log into your account to see a truncated version of the payment card information you have on file with Registry Connect Co-op.
It is ultimately your responsibility to provide Registry Connect Co-op with your most current and valid payment card information at all times or else you may not receive the service(s) that you have requested. We will work with Stripe to keep your payment card information up to date, and send you an email notification when your payment card has expired.
For the vehicle registration renewal service you have requested, you will be emailed as to when your payment card information will be used.
When not in use, your payment card information is kept in digital form and securely stored by Stripe.
You will be notified by email of the transactions which used your payment card information and transactions will also be shown on your account under you order history.
It is important that you validate and keep your email address up to date in your account so that we can communicate with you.
You may update your payment card information through your account at any time.
You may also remove your payment card information from your account at any time; however, you will have to provide valid payment card information in order for any future services to be completed.
Refund Policy
If the Registry Agent receives the client order, and cannot process it for any reason, fees will be refunded directly to the credit or debit card that was used for payment.
Once an order has been processed by the Registry Agent, fees are non-refundable.
Should there be any issues arising from the use of courier or mail service, it is at the discretion of the Registry Agent to determine refund eligibility for the courier or mail portion of the transaction.
Cancellation Policy
To cancel the vehicle registration renewal service, you must remove all vehicle information and payment information from your account and/or delete your account entirely before the last day of the month immediately preceding your scheduled renewal month.
Policy Updates
Any updates to these policies will be reflected on this page and Registry Connect Co-op will make reasonable efforts to notify you that a new version has been posted. However, you are advised to also check this page from time to time for updates.
Complaint Policy
If you have concerns or complaints about the service, please contact us by email or in writing. Include your name and contact information, your transaction number and the name of the Registry Agent. All complaints will be reviewed and responded to within 7 working days of receiving your comments.
Registry Connect Co-op
Suite 207, 236 91 Street SW
Edmonton, AB T6X 1W8
Phone: 587-415-0600
Email: support@eregistry.ca
